Payment Methods

Manage your payment information to keep your Nova subscription active and uninterrupted.

Accepted Payment Methods

Nova accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Discover

All payments are processed securely through Stripe. Nova never stores your full card number on our servers.

Adding or Updating Your Payment Method

1. Go to Settings → Subscription → Payment Method
2. Tap Update Payment Method
3. Enter your new card details
4. Tap Save

Your new card will be used for all future charges. The update takes effect immediately.

Failed Payments

If a payment fails, here's what happens:

1. Immediate notification — You'll receive an email letting you know the charge didn't go through
2. Retry attempts — We'll automatically retry the payment up to 3 times over the next 7 days
3. Grace period — Your account stays fully active during the retry window
4. Account paused — If all retries fail, your account is paused until payment is resolved

Common Reasons for Failed Payments

• Expired card — Update your card details in Settings
• Insufficient funds — Ensure your card has available balance
• Bank decline — Contact your bank to authorize charges from Nova
• Incorrect card info — Double-check your card number, expiration, and CVV

Resolving a Failed Payment

1. Go to Settings → Subscription → Payment Method
2. Update your card information if needed
3. Tap Retry Payment to process the charge immediately

If your account was paused, it will be fully restored as soon as payment goes through — no data is lost.

Security

All payment processing is handled by Stripe, a PCI Level 1 certified payment processor. Your card data is encrypted end-to-end and never touches Nova's servers directly.

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Still need help? Contact our support team — we're happy to assist.