Reconnecting Plaid – Help Center

Reconnecting Plaid When a Connection Breaks

Plaid connections are reliable, but they can occasionally need a refresh. If you see a warning icon or "Connection Error" on an account, don't worry — it's usually a quick fix.

Common Reasons for Disconnection

You changed your bank password — Plaid needs the updated credentials.
Your bank requires re-authentication — Some banks periodically ask users to re-verify for security.
Multi-factor authentication expired — Your bank may have rotated its MFA requirements.
Bank maintenance or outages — Sometimes the issue is on your bank's end and resolves on its own.
Plaid service updates — Plaid occasionally updates how it connects to specific banks.

How to Reconnect

Go to your Dashboard — accounts with broken connections will show an alert icon or banner.
Click on the affected account or the Fix Connection prompt.
A Plaid window will open, pre-selected to your bank.
Re-enter your login credentials for that bank.
Complete any multi-factor authentication your bank requires.
Click Continue and Plaid will re-establish the connection.
Your balances will refresh within a few seconds.

Tips

Update your bank password in Plaid first — if you recently changed your bank password, that's almost certainly the cause.
Try again later — if your bank is having an outage, waiting a few hours often resolves the issue.
Check your bank's app — make sure you can log in directly. If you can't, the issue is with your bank, not Nova.
Remove and re-add — as a last resort, you can remove the account and reconnect it fresh through Plaid.

Nova will notify you when a connection needs attention so your net worth stays accurate.

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Still need help? Contact us at /contact — we'll help you get reconnected.

Common Reasons for Disconnection

You changed your bank password — Plaid needs the updated credentials.

Your bank requires re-authentication — Some banks periodically ask users to re-verify for security.

Multi-factor authentication expired — Your bank may have rotated its MFA requirements.

Bank maintenance or outages — Sometimes the issue is on your bank's end and resolves on its own.

Plaid service updates — Plaid occasionally updates how it connects to specific banks.

How to Reconnect

Go to your Dashboard — accounts with broken connections will show an alert icon or banner.

Click on the affected account or the Fix Connection prompt.

A Plaid window will open, pre-selected to your bank.

Re-enter your login credentials for that bank.

Complete any multi-factor authentication your bank requires.

Click Continue and Plaid will re-establish the connection.

Your balances will refresh within a few seconds.

Tips

Update your bank password in Plaid first — if you recently changed your bank password, that's almost certainly the cause.

Try again later — if your bank is having an outage, waiting a few hours often resolves the issue.

Check your bank's app — make sure you can log in directly. If you can't, the issue is with your bank, not Nova.

Remove and re-add — as a last resort, you can remove the account and reconnect it fresh through Plaid.

Nova will notify you when a connection needs attention so your net worth stays accurate.

---

Still need help? Contact us at /contact — we'll help you get reconnected.