Two-Factor Authentication
Two-factor authentication (2FA) adds an extra layer of security to your Nova account. Even if someone obtains your password, they won't be able to log in without your second factor.
How to Enable 2FA
- Log in to your Nova account
- Go to Settings → Security
- Click Enable Two-Factor Authentication
- Scan the QR code with your preferred authenticator app
- Enter the 6-digit verification code to confirm setup
- Save your recovery codes in a secure location
Recommended Authenticator Apps
Any TOTP-compatible authenticator app will work with Nova. Popular options include:
- Google Authenticator (iOS / Android)
- Authy (iOS / Android / Desktop) — supports cloud backup
- 1Password or Bitwarden — built-in authenticator if you use a password manager
- Microsoft Authenticator (iOS / Android)
We recommend choosing an app that supports backup or syncing, so you don't lose access if you switch devices.
Recovery Codes
When you enable 2FA, Nova generates a set of one-time recovery codes. These are your backup if you lose access to your authenticator app.
- Each code can only be used once
- Store them somewhere safe (password manager, printed copy, secure note)
- You can regenerate new codes from Settings → Security at any time (this invalidates old codes)
Lost Access to Your Authenticator?
If you can't access your authenticator app:
- Use one of your recovery codes to log in
- Go to Settings → Security
- Disable and re-enable 2FA with your new device
If you've also lost your recovery codes, contact our support team for identity verification and account recovery.
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Still need help? Reach out to our support team at /contact — we'll get you back in.