How Can We Help?

Go to Accounts → Add Account → Choose "Connect with Plaid". Select your bank from 20,000+ institutions and securely link your account. Your credentials are never stored by Nova - Plaid handles authentication securely.

Nova analyzes your transaction history to detect recurring payments. We look for patterns in timing (weekly, monthly, yearly) and amounts. Subscriptions require at least 3 transactions from the same merchant with 70%+ confidence to appear.

Absolutely! We use bank-level security:

• AES-256 encryption for all data
• TLS/SSL encryption in transit
• We NEVER store your bank login credentials
• Encrypted access tokens only
• SOC 2 compliant third-party services

Plaid-connected accounts update in real-time via webhooks. We also run a daily sync at 2 AM. Manual accounts update when you edit them. You can manually sync anytime using the "Sync All" button.

Yes! Nova offers multiple export options:

• CSV export for all accounts, transactions, and goals
• PDF reports with charts and summaries
• Export from any page with data

Look for the "Export" button in the top-right of most pages.

Nova supports all major asset classes:

Go to Settings → Account → Manage Account. Click "Delete Account" and confirm. All your data will be permanently deleted within 30 days.

Common reasons:

• Bank requires re-authentication: Security policies may require periodic re-linking. Click "Reconnect" on the account.
• Bank is down: Some banks have maintenance windows. Try again later.
• Changed password: Update your bank password and reconnect.
• Account closed: Remove closed accounts from Nova.

Still having issues? Email us at support@novanetworth.com